This is a segment of the original article. Click the "Read More" link at the bottom of the article to see it in full. I did not write this nor do I claim to. This is all curated content that I have read and found interesting.
Let’s start at the very beginning.
As voice design guidelines flood our Twitter/ Medium feeds this year, one key theme that’s emerged is the importance of ‘being brief’. Developers and designers alike are shying away from lengthy explanations for fear of boring users before they’ve gotten further than your LaunchRequest.
This is a serious consideration, but frequently, in their quest to be brief voice designers have fallen into a trap at the other end of the scale- being so brief that the experience is unclear, and users struggle to understand the conversation. With increasingly more Alexa skill enablements occurring by voice alone (or being auto-enabled for you), you can no longer assume that a user has read your beautiful skill description on the store.
Onboarding is a retention deal breaker. If users are alienated within their first use, it will dramatically reduce the likelihood that they will return. Onboarding is also key to managing user expectations. The voice landscape is evolving daily (literally) and your average user may not entirely understand what the technology is capable of, let alone how/how much you’ve harnessed …read more