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Whether a business model is built on gigabytes, interest rates or the latest innovations in aluminium siding, every company ultimately depends on its people — some more than others.
Businesses of any size have stars that drive productivity and get results, but look beyond those high achievers — the break room might be one place to check — and you’ll find others who drag the company down with shoddy performance.
The ultimate success or failure of a company often comes down to the quality of employees. As Jack Welch, former chairman of General Electric, once said, “the team with the best players wins.” But as CEOs and managers try to set up winning companies, they face a surprisingly difficult task: sorting the good employees from the bad ones.
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Baseball pitchers have earned run averages and quarterbacks have touchdowns, but the value of a given coder or salesperson can be much harder to define. Companies spend millions of dollars and burn countless hours conducting performance reviews and devising checklists to assess their employees, and business scholars have studied the issue …read more