How I Published a Book for Under $70

November 2, 2015

How I Published a Book for Under $70

As you may have seen by now, I have a new book out! If you had managed to miss that, check it out here 🙂 The purpose of this blog is to give a...

Gamification / Loyalty / Social Media

June 22, 2015

Amazon: Getting customer care wrong

Recently my wife pre-ordered a book from Amazon. She put her order in the day after pre-orders opened and chose super-saver delivery. Her understandable assumption was that if she pre-ordered, then the book would...

Gamification / Loyalty

October 4, 2013

Loyalty: What is it and how do you cultivate it?

I have been meaning to write about this for a while, but it wasn’t until I answered a question for someone yesterday that I had some words that actually made sense to me! Old...