2 major lessons Apple has just taught us about loyalty

U2 itunes 2 major lessons Apple has just taught us about loyalty

Another 6 months – another set of Apple tech announcements and pending products. Bigger phones, better software and a Watch (which I will probably speak about soon enough around what this could mean to personal gamification!).

They also gave every iTunes user a gift.

How awesome is that! Well, as it turns out not very. Apple pushed the new U2 album into everyone’s iTunes account forgetting a couple of really important things about people.

  1. They like to have a choice.
  2. They like to have things that are relevant to them.

As nice as they thought they were being, they were actually breaking the trust of their customers – pushing content on them without asking if it was ok first. Read More ...

PDF Tray 2 major lessons Apple has just taught us about loyalty