Amazon: Getting customer care wrong

Customer centric header Amazon Getting customer care wrong

Recently my wife pre-ordered a book from Amazon. She put her order in the day after pre-orders opened and chose super-saver delivery. Her understandable assumption was that if she pre-ordered, then the book would at least be dispatched on the day of release. She knew she would have to wait a few days for delivery, but that was fine.

The truth was a little different. The book was due for release on the 18th of June. Looking at her delivery estimates in Amazon, it stated the book was due for dispatch on the 22nd of June with a delivery estimate of 27th of June. She was a little confused by this. Read More ...