Honesty and Transparency

Magic trick 1465549955 Honesty and Transparency

Today I have been reminded about the importance of Honesty and Transparency when dealing with people. If I ask a question from someone who is in a service industry, what I hope for is an honest and transparent answer. What you often get is a baffling set of half-truths and utter bullshit.

I have spoken about transparency before and it even forms part of the Code of Ethics that I proposed.

I was trying to help a friend with a hosting issue. The company I dealt with showed me just how bad a lack of transparency can be. They were very nice and polite, but they we unable to provide any help. Instead of just being honest about it, they sent me on a wild goose chase. They gave be a website to look at, then a phone number, then another website with another phone number. The final phone number put me back through to the exact same department (possibly even the same person) I had been dealing with a couple of hours previously. Even then they tried to give me more hoops to jump through. In the end, I had to give up, it just wasn’t worth being given so many half truths – essentially being lied to. Read More ...

Are You Building a Solution Looking for a Problem?

Bigweld Are You Building a Solution Looking for a Problem

One of the big issues I see in gamification and many young industries is the issue of building a solution for problems that don’t really exist!

“We are using a gamified solution to increase engagement”.

“Awesome, why?”

“Um, because it will increase engagement…”

“Cool, but why, what problem have you identified that can only be solved by investing in gamification?”

“Um…. go away I hate you…”

This happened a lot with social media. Everyone needed to be on Twitter but had no idea why, or how to use it. Read More ...

Learn to Problem Solve, Play and Have Fun – Not Code

Code 1464106451 Learn to Problem Solve Play and Have Fun 8211 Not Code

I keep seeing articles stating why everyone should learn to code. The same message is aimed at adults and children, pointing to a new type of digital literacy needed to survive in the new world.

I myself have known how to do code in one form or another since my dad showed me BASIC at about 5 years old. In later life, my career relied on me knowing how to code as a web developer. I have built many tools and found being able to code of great benefit to me. It has certainly been a skill that I have made use of a great deal in the last 30 years or so. But does that mean my 9 year old should learn, or even my 4-year-old? Read More ...

What Makes a Good Serious Game?

Serious 1463653280 What Makes a Good Serious Game

One of the privileges I have as a gamification “expert”, is to look at many different solutions This includes getting to look at and review serious games from time to time.

Over the last couple of years, i have come up with an unwritten list of things I look for in serious games to judge if I think they are good. Remember, this is just my opinion!

  1. Is it a game?
    • This may seem obvious, but often people do nothing more than stick a “game-like” animation on a simple test / exam and call it a game. A game needs rules, mastery, progress, an element of play or playfulness and more.
  2. Does it add anything to the experience?
    • Sometimes I see serious games that are actually pretty good, but sadly make the whole learning experience laborious. In an enterprise setting, where time is precious, playing a game to learn something that could just have effectively been learned with more traditional methods is just no use.
    • The other side note for this is, does the game patronise the users? Many don’t consider who their target audience is and create an experience that children may find fun and interesting, but adults will just find plain insulting!
  3. Does it align with the learning outcomes?
    • I recently played a serious learning game that baffled me. The games were good and the learning was well crafted – but the two just didn’t mix. The games had nothing to do with actual learning, they were just there to unlock new learning materials – which made the process of learning tedious rather than enjoyable!
  4. Would I play the game if I was not being made to?
    • Most serious games are an attempt to make something that is not so engaging, more palatable. In an enterprise setting, most learning is mandatory. If this training could be made more interactive, enjoyable and relevant then awesome. The thing is, you have a captive audience. A good serious game, should be a game that has been built with non-leisure intentions. That does not mean it should be a poor game. One that I played recently was so good, I was sad that I only had the demo. The learning materials were top notch, and the game gave you the chance to put what you had learned into practice, thus reinforcing the lessons. I would have happily played the game just for fun!

Basically, is it a game that fits with the learning objectives, is engaging and possibly fun, helps to reinforce the lessons and is aimed at the relevant audience! Read More ...

Guest Post: Game Thinking in Business Education

Professorgame Guest Post Game Thinking in Business Education

Another guest post, this time from Roberto Alvarez Bucholska. Leave feedback and show your appreciation – I am sure he would be happy to answer any questions!

Business education may sound very formal and boring to many, but there’s no reason why studying an MBA can’t have engaging and fun learning materials. And that’s what I do at IE Business School Publishing. As a project manager, it is my task to take the learning objectives and make materials that are interactive, engaging, and even fun if possible. The department has created around 300 interactive materials in over 10 years of experience. Read More ...