A Formulaic Approach to Loyalty – the 4 Keys

3 steps A Formulaic Approach to Loyalty 8211 the 4 Keys

Still looking at loyalty this week, I wanted to see if we can create a more formulaic approach to it. Now, huge caveat – there is no proof or evidence to support this in anyway, but it makes sense to me, so I thought I would share it!!

There are three basic states of Engagement and Loyalty. Not Engaged, Engaged and Loyal.

If you are running a shop, these three phases would play out as;

  • Won’t shop with you for reason XY or Z.
  • Will shop with you because of reason XY or z.
  • Will shop with you under any circumstance.

The question is, how do you convince people to shop with you and then how do you convince them to be loyal to you? Read More ...

Loyalty: What is it and how do you cultivate it?

Image 5 for jobs coleen telly your life 01 12 11 gallery 634930849 96475 Loyalty What is it and how do you cultivate it

I have been meaning to write about this for a while, but it wasn’t until I answered a question for someone yesterday that I had some words that actually made sense to me!

Old School Loyalty

When we think of loyalty, especially when we consider it in the context of gamification, we tend to think of loyalty cards , air-miles or other point collection systems. You spend £X and we will give you points that can go towards other goods or discounts. When I was a kid, we used a petrol station called Texaco. There were two reasons for this. The first, it was on the way home from church on a Saturday evening and two, it was cheaper than other local options. Something they started to do, was give you stickers based on how much petrol you bought. These stickers were used to fill up cards. These cards could then be traded in against goods – the more cards, the better the goods you could get. Using this method, my Mum and Dad managed to kit out our kitchen with new mugs, new glasses – I even got a Swiss Army Knife out of it! Read More ...